Return Policy

Welcome to Davicca (www.davicca.com), an online retail store operated by Maisoon World LLC, a registered business based in St. Petersburg, Florida, USA. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, this Return Policy explains the conditions, time frames, and procedures for returning items purchased from our website.

By placing an order on our website, you agree to the terms outlined in this Return Policy.

1. RETURN ELIGIBILITY PERIOD

Customers may request a return within:

30 days from the date the order was delivered.

To be eligible for a return:

• The item must be returned within the 30-day return period
• The item must meet the return condition requirements described in this policy
• The return request must be submitted to our support team before sending the item back

Returns requested after the 30-day period may not be accepted.

2. CONDITION OF ITEMS FOR RETURNS

To qualify for a return, items must meet the following conditions:

• The item must be unused, unworn, and in its original condition
• The item must be returned with all original packaging, tags, manuals, and accessories
• The product must not show signs of damage caused by misuse, improper handling, or normal wear and tear

We reserve the right to refuse returns if items are returned in a condition that does not meet these requirements.

3. NON-RETURNABLE ITEMS

Certain items are not eligible for return. These include:

• Items marked as Final Sale, Clearance, or Non-Returnable
• Opened or used personal care, hygiene, or health-related products
• Perishable or consumable goods
• Gift cards or promotional items
• Digital or downloadable products (if applicable)
• Items returned without prior authorization

If you are unsure whether your item is eligible for return, please contact our support team before initiating a return.

4. RETURN PROCESS

To initiate a return, please follow these steps:

Step 1: Contact our customer support team
Step 2: Provide your order details and reason for return
Step 3: Wait for return authorization and instructions
Step 4: Ship the item to the address provided by our support team

When contacting us, please include:

• Your Order Number
• The email address used for the purchase
• A brief explanation of the reason for return
• Photos of the item, if it is damaged, defective, or incorrect

Returns sent without prior approval may be refused or delayed.

5. RETURN SHIPPING RESPONSIBILITY

Return shipping responsibilities are determined as follows:

Customer Responsibility:
Customers are responsible for return shipping costs when returning items due to:

• Change of mind
• Ordering the wrong item
• No longer needing the product
• Incorrect size or preference

Company Responsibility:
Davicca will cover return shipping costs when:

• The item received is damaged
• The item received is defective
• The wrong item was shipped
• The return is due to an error on our part

We recommend using a trackable shipping method, as Davicca is not responsible for lost or undelivered return shipments.

6. DAMAGED OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, please contact our support team within:

7 days of receiving your order.

To help us resolve the issue quickly, please provide:

• Your Order Number
• Clear photos of the damaged or incorrect item
• Photos of the packaging (if applicable)

Once verified, we will:

• Provide a replacement item, or
• Issue a refund, depending on availability and customer preference

There will be no additional cost to you for replacements due to our error.

7. RETURN INSPECTION

All returned items are inspected upon arrival at our facility.

We reserve the right to:

• Approve or reject returns based on item condition
• Charge a restocking fee in cases of excessive wear or missing components
• Deny returns that do not comply with this policy

If your return is not approved, we will notify you by email with further instructions.

8. ORDER CANCELLATIONS

Orders may be canceled only if the request is made before the order has been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the standard return process outlined in this policy.

To request a cancellation, please contact our support team as soon as possible.

9. CHANGES TO THIS RETURN POLICY

We reserve the right to update or modify this Return Policy at any time. Changes will take effect immediately upon posting to our website.

We will update the Last Updated date at the top of this page whenever changes are made. Continued use of Davicca.com after changes are posted constitutes acceptance of the revised policy.

We encourage customers to review this policy periodically.

10. CONTACT US

If you have any questions about returns or need assistance with a return request, please contact us:

Maisoon World LLC
Operating as: Davicca (www.davicca.com)
St. Petersburg, Florida, USA

Customer Support:support@davicca.com
Phone:(904) 331-5894

We aim to respond to all inquiries within 1 to 2 business days.