Order Tracking Policy

Welcome to Davicca (www.davicca.com), an online-only retail store operated by Maisoon World LLC, a registered business based in St. Petersburg, Florida, USA. This Order Tracking Policy explains how customers can track their orders, when tracking information becomes available, and what to do if tracking details are missing or incorrect.

By placing an order on our website, you agree to the terms outlined in this Order Tracking Policy.

1. HOW ORDER TRACKING WORKS

Once your order has been shipped, Davicca provides a tracking number so you can monitor your shipment in real time.

Customers can track their orders by:

• Clicking the tracking link sent via email
• Visiting the carrier’s official website and entering the tracking number
• Using the “Track Order” page (if available on Davicca.com)

The tracking system allows you to view the real-time status and estimated delivery progress of your order.

2. WHEN TRACKING INFORMATION IS PROVIDED

Tracking information is typically provided:

Within 24 to 48 hours after your order has been shipped

Please note:

• Tracking numbers may not be active immediately after shipment
• It may take some time for carrier systems to update tracking details
• You will receive a shipping confirmation email once your order is dispatched

If you do not receive tracking details within the expected timeframe, please contact our support team.

3. TRACKING STATUS UPDATES

Your tracking information may include several status updates, such as:

• Order Confirmed – Your order has been successfully placed
• Processing – Your order is being prepared for shipment
• Shipped – Your order has left our facility and is with the carrier
• In Transit – Your package is moving through the delivery network
• Out for Delivery – Your package is on its way to your address
• Delivered – Your order has been successfully delivered

These updates are controlled by the shipping carrier and may not always reflect real-time movement.

4. POSSIBLE TRACKING DELAYS

In some cases, tracking updates may be delayed due to:

• Carrier system processing times
• High shipping volumes or peak seasons
• Weather conditions or transportation delays
• Weekend or holiday schedules
• Technical delays in carrier tracking systems

It is normal for tracking information to remain unchanged for up to 24–72 hours during transit.

5. NO TRACKING OR INACTIVE TRACKING

If your tracking number is not updating or appears inactive, please consider the following:

• The package may not yet be scanned by the carrier
• The tracking system may still be updating
• The order may still be in the initial transit stage

If tracking remains inactive for more than 3 business days, please contact our support team for assistance.

6. LOST OR MISSING TRACKING INFORMATION

If you did not receive your tracking number, or if it appears incorrect:

Please contact us immediately with:

• Your Order Number
• The email address used at checkout
• A brief description of the issue

Our support team will verify your order and resend the correct tracking details as soon as possible.

7. DELIVERY STATUS ISSUES

If your tracking shows that your order has been delivered but you have not received it, please:

• Check around your delivery location
• Confirm with household members or neighbors
• Contact your local carrier office

If the package is still missing after these steps, contact us within 7 days of the delivery date so we can assist you further.

8. CUSTOMER SUPPORT

If you experience any issues with order tracking, our support team is here to help.

Please contact us:

Maisoon World LLC
Operating as: Davicca (www.davicca.com)
St. Petersburg, Florida, USA

Customer Support Email:support@davicca.com
Response Time: 1 to 2 business days

We are committed to ensuring you have a smooth and transparent shopping experience.