Refund Policy

Welcome to Davicca (www.davicca.com), an online retail store operated by Maisoon World LLC, a registered business based in St. Petersburg, Florida, USA. We are committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, this Refund Policy explains your rights, eligibility requirements, and how to request a refund.

By placing an order on our website, you agree to the terms outlined in this Refund Policy.

1. REFUND ELIGIBILITY

We want you to be satisfied with your purchase. You may be eligible for a refund if the following conditions are met:

• The item was received damaged, defective, or incorrect
• The item is unused, unworn, and in its original condition
• The item is returned with all original packaging, tags, and accessories
• The refund request is submitted within the applicable return time frame

We reserve the right to deny a refund if the returned item does not meet these eligibility requirements.

2. TIME FRAME FOR REQUESTING A REFUND

Customers may request a refund within:

45 days from the date the order was delivered.

Requests submitted after the 45-day period may not be eligible for a refund. We encourage customers to inspect their orders promptly upon delivery.

If you receive a damaged or incorrect item, you must notify us within:

7 days of delivery.

3. NON-REFUNDABLE ITEMS

Certain items are not eligible for refunds or returns. These include:

• Items marked as Final Sale, Clearance, or Non-Returnable
• Opened or used personal care, hygiene, or health-related products
• Perishable goods or consumable products
• Gift cards or promotional items
• Digital products or downloadable content (if applicable)
• Items returned without prior authorization
• Products damaged due to misuse, improper handling, or normal wear and tear

We reserve the right to determine whether an item qualifies as non-refundable.

4. RETURN PROCESS

To request a refund or return, customers must first contact our support team for authorization.

Please provide the following information:

• Your Order Number
• The email address used to place the order
• A brief description of the issue
• Clear photos of the item (if damaged, defective, or incorrect)

Once your request is reviewed, we will provide return instructions and, where applicable, a return shipping label.

Returns sent without prior approval may not be accepted.

5. REFUND PROCESSING TIME

After we receive your returned item, our team will inspect it to ensure it meets our return eligibility requirements.

If your refund is approved:

• The refund will be issued to your original payment method
• Refunds are typically processed within 5 to 10 business days
• Your financial institution may require additional time to post the refund to your account

If your refund is rejected, we will notify you by email with the reason for the decision.

6. SHIPPING COSTS

Shipping charges are generally non-refundable, except in the following situations:

• The item was received damaged
• The wrong item was shipped
• The product was defective due to manufacturing issues
• The return was caused by an error on our part

Customers are responsible for return shipping costs unless otherwise stated.

We recommend using a trackable shipping service, as Davicca is not responsible for lost or undelivered return packages.

7. EXCHANGES

If you received a damaged, defective, or incorrect item, we may offer an exchange instead of a refund.

To request an exchange:

• Contact our support team within 7 days of receiving the item
• Provide photo evidence of the issue
• Follow the return instructions provided by our team

Replacement items will be shipped at no additional cost when the issue is confirmed.

8. CANCELLATIONS

Orders may be canceled only if the request is made before the order has been processed or shipped.

Once an order has been shipped, it cannot be canceled. In such cases, customers must follow the standard return process outlined in this policy.

To request an order cancellation, please contact our support team immediately.

9. FRAUD PREVENTION

To protect our customers and our business, we reserve the right to:

• Request additional verification before processing a refund
• Refuse refunds for suspicious or fraudulent activity
• Limit or deny returns from customers with excessive return activity

These measures help maintain fair use of our refund policy.

10. CHANGES TO THIS REFUND POLICY

We reserve the right to update or modify this Refund Policy at any time. Changes will take effect immediately upon posting to our website.

We will update the Last Updated date at the top of this page whenever changes are made. Continued use of Davicca.com after changes are posted constitutes acceptance of the revised policy.

We encourage customers to review this page periodically.

11. CONTACT US

If you have any questions about refunds, returns, or exchanges, please contact us:

Maisoon World LLC
Operating as: Davicca (www.davicca.com)
St. Petersburg, Florida, USA

Customer Support:support@davicca.com
Legal Inquiries:legal@davicca.com
Phone:(904) 331-5894

We aim to respond to all inquiries within 1 to 2 business days.